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Alert events

Overview​

Alert events record alerts that have occurred. Whenever Process monitoring detects a condition matching an alert rule, it immediately creates an alert event and records details for later analysis, tracking, and handling.

Features​

Each time Process monitoring triggers an alert, the alert information is recorded here.

Alert events​

Alert event records include:

  • Monitor name: the monitor that triggered the alert.
  • Alert time: the exact time the alert was triggered.
  • KPI name: the measure that triggered the alert.
  • KPI parameters: the KPI values or conditions at the time of the alert.
  • Case ID: the unique identifier of the case that triggered the alert.
  • Case start time: when the case started.
  • Case TPT: elapsed time from the case start to its final node.
  • Case duration: elapsed time from the start of an incomplete case to the present.
  • Activity start time: when the activity that triggered the alert started.
  • Activity status: Incomplete or Complete.
  • Case status: -, Incomplete, Complete, or Unknown. Status is inferred by comparing the case with the process model.
  • Alert type: First alert or Repeat alert.

Alert event details​

Click an alert event to view its details:

  • Case duration: Case ID, case start time, case TPT, case duration, threshold, case status, and alert type.
  • Reworks per case: Case ID, case start time, case TPT, case duration, reworks per case, threshold, case status, and alert type.
  • Activity duration: Case ID, case start time, case TPT, case duration, activity start time, activity duration, threshold, activity status, case status, and alert type.
  • Activity reworks: Case ID, case start time, case TPT, case duration, activity reworks, threshold, case status, and alert type.
  • Activity occurrence: Case ID, case start time, case TPT, case duration, activity start time, activity status, case status, and alert type.
  • Activity traversal: Case ID, case start time, case TPT, case duration, start times of Activity A and Activity B, processing time, case status, and alert type.