Preset questions

Four categories of preset questions help you understand business process performance quickly with less learning effort. Visual views and data analysis cover overall performance, bottlenecks, resource allocation, and the latest status, helping you identify key process issues.

How is the business process performing overall?

This question provides an overall picture through measures such as total cases, distinct activities, and average activities per case. Trend charts, process maps, and activity lists show how the process flows. Examine common variants, deviations from the prescribed process, and root causes to investigate anomalies and nonconformance further.

How efficient is the process?

This question examines process efficiency. Average throughput time and its distribution help identify time-related bottlenecks, while the throughput time trend chart shows changes over time. Bottleneck analysis and Root cause analysis help identify steps that cause delays or reduce overall efficiency. Rework analysis highlights steps with high rework rates to support optimization.

Is resource allocation balanced?

This question examines resource allocation and utilization. Resource map and Activity map show resource distribution across process steps. Resource workload analysis identifies resources that may handle multiple cases at the same time, helping you optimize allocation and avoid overload or inefficient use.

What is the latest process status?

This question helps you monitor current business process conditions. Process monitoring shows status, anomalies, and delays promptly, helping you respond and optimize quickly.